Refund Policy
Thank you for shopping with Books By M.V. Despenza. We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.
Eligibility for Returns
Returns may be accepted within 30 days of delivery for eligible items that are unused, in their original condition, and in their original packaging.
To be eligible for a return, you may be asked to provide proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items are generally not eligible for returns or refunds:
- Digital products and downloadable content.
- Personalized or custom-made merchandise.
- Gift cards.
- Items marked as final sale.
- Products that have been used, damaged, or altered after delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and photographs of the product. We will review the issue and work to provide a replacement, exchange, or refund where appropriate.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider or financial institution.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Customers are responsible for return shipping costs unless otherwise required by law.
Exchanges
We currently offer exchanges only for damaged, defective, or incorrectly shipped items, subject to product availability.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our website's contact page or customer support email.
Books By M.V. Despenza reserves the right to update or modify this Refund Policy at any time without prior notice.